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Error 0x87D13B98: Kiosk Mode Installation Block

Error Message

Can't install apps when device is in kiosk mode.

Error Details​

PropertyValue
Error Code (Hex)0x87D13B98
Error Code (Dec)-2016330856

Description​

info

This error occurs when attempting to install applications on an iOS/iPadOS device that is configured in kiosk mode. Kiosk mode is a restricted operational state that limits device functionality to specific approved applications. The installation restriction is an intentional security measure to maintain the controlled environment of kiosk mode.

Common Causes​

🔒 Kiosk Mode Configuration​

Kiosk mode implementations naturally restrict app installation capabilities to maintain environment integrity. Configuration policies define strict application availability and prevent unauthorized additions. The controlled environment ensures consistent user experience and security compliance. Understanding kiosk mode restrictions is crucial for proper device management and application deployment planning.

⚙️ Policy Configuration Issues​

Policy assignments may create unintended restrictions for devices requiring app installations. Kiosk mode configuration policies might inadvertently include devices that need deployment flexibility. Exclusion groups may not be properly configured to allow necessary app installations. Clear understanding of policy impact and exclusion management is essential for successful app deployment.

Resolution Steps​

1️⃣ Configuration Review​

Begin with a comprehensive review of kiosk mode configuration policies affecting the device. Identify all active policies and their assignment scope. Verify whether the device requires exclusion from kiosk mode restrictions. Document current configuration state and required changes for implementation.

2️⃣ Exclusion Group Management​

Create or modify exclusion groups to enable necessary app installations. Add affected devices to appropriate exclusion groups. Verify exclusion group assignments and policy application. Monitor policy synchronization to ensure changes take effect. Document all group management actions for future reference.

3️⃣ Policy Verification​

Implement systematic verification of policy changes and their effects. Monitor device state changes after exclusion group modifications. Verify successful removal of kiosk mode restrictions where intended. Test app installation capabilities after policy updates. Document verification process and outcomes.

Best Practices​

👨‍💻 For IT Administrators​

Effective kiosk mode management requires careful attention to policy configuration and exclusions. Maintain comprehensive documentation of kiosk mode policies and their purposes. Implement clear procedures for managing policy exclusions. Regularly review device assignments and exclusion groups. Create systematic approaches to policy modification and verification. Consider implementing automated policy compliance monitoring.

🔄 For Policy Management​

Successful policy management requires balanced consideration of security and functionality needs. Develop clear criteria for kiosk mode exclusions and exceptions. Maintain accurate documentation of policy assignments and exclusions. Implement thorough testing procedures for policy modifications. Create comprehensive documentation of configuration changes and their impacts.

Troubleshooting Tips​

Configuration Management

When managing kiosk mode restrictions, follow systematic policy modification procedures. Review all affected configuration policies before making changes. Document current state and planned modifications. Test policy changes in controlled environments. Monitor policy application and synchronization status.

Common Pitfalls

Policy management involves several potential complications. Exclusion group changes may require time to propagate. Multiple policies might affect device state. Consider timing factors in policy updates. Monitor for unintended consequences of policy modifications.

Additional Notes​

💡 Exclusion groups enable app installation

🔒 Kiosk mode restricts functionality

⚙️ Policy changes require verification

📱 Monitor device state changes

Intune Docs

iOS Guide

Policy Guide

Policy Management Guide​

  1. Configuration Assessment

    • Review active policies
    • Identify restrictions
    • Document current state
    • Plan required changes

  2. Exclusion Implementation

    • Create exclusion groups
    • Assign devices
    • Verify assignments
    • Monitor application

  3. Validation Process

    • Test policy changes
    • Verify restrictions
    • Monitor device state
    • Document outcomes
Best Practice

Maintain a systematic approach to kiosk mode policy management, ensuring proper documentation and testing of all configuration changes and exclusions.